1) Janel gets 5 stars
The staff was very friendly and helpful. Not pushy at all. They listened. They were laid back. Love love love the staff!!
2) The servers crashed, company wide, as we were checking out.
3) It sounds like server issues are a common thing for Road Runner.
The checkout took longer than 30 minutes but the staff was on it. They worked together to get shit done. I was impressed, especially with Janel. She knew exactly what to do and she walked the rest of the staff through checking everyone out, with systems down.
I was disappointed to learn through other people about the IT issues at Road Runner. BUT, the staff has won my business. Every single person I made contact with did a fantastic job! I will continue to purchase shoes here if the staff stays the same.