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  • I am writing this review on behalf of my friend, because he does not have a Yelp account. And, I am the one who found the Spa at the Four Seasons. I wanted a mani/pedi, but he wanted a massage. I booked my mani/pedi which was amazing and I will write about that in the Nail Bar. He booked a massage for the same time and he requested a deep massage with special attention to his feet and ankles since we did a lot of walking. His massage was very disappointing for him, because the person who did it, was not into it at all. She barely touched him and was so light. She did not even want to touch his feet. She never asked if the pressure was okay or if he wanted something else. Plus, she was yawning throughout the session. When he got done and was checking out, he told them the massage was great, even though he did not think so at all, but he didn't feel comfortable saying anything. When he told me about his bad experience, I encouraged him to call them and let them know what happened. It's not a cheap massage and the experience was not good. When he called back, he spoke to a blond woman (not sure the name, but it was not Charmaine who was super nice and helpful. This woman had an attitude. She chastised my friend for not speaking up when he checked out. She said that she would circle back with the massage person and call him back. Three days later and no call back. I don't think that is good customer service. He was not asking for a refund or anything, he just wanted to let them know that he was disappointed with the service and she gave him attitude. It would have been nice if they took some money off his massage or gave him a credit for a future one, but she did not even call back. I would not recommend this place for a massage based on the way he was treated. Even though I had a great experience, it was not that great shared experience we were hoping for and was a black mark on our Vegas trip.
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