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| - This place is receiving a 3 star rating from me. Maybe I shouldn't have such high expectations for the place. I was here with my friend to celebrate her birthday and made my reservation way in advance to for 5:15pm to guarantee a window seat to view the sunset. Turns out the sunset time for the date was for 7:50pm. So I guess we were expected to sit for approximately 3 hours.
Atmosphere: We had a table towards the back of the restaurant, but it did have a pretty good view of the Bellagio fountain. The temperature of the place was nice and cool because there were only about 10 tables that night. It was not packed at all so the noise level was good.
Food: We were not that hungry when we arrived being an early dinner, so we decided not to do the tasting menu and ordered a le carte. We ordered 2 cocktails (Pink Velvet, The Eiffel Affair), two appetizers (Casco Bay Jumbo Sea Scallop, Red Wine Marinated Quail), two entrees (Black Cod, Altantic Salmon), and the Pistachio Souffle dessert to share. The food was all delicious, but the quail was a bit rough. Even though it was marinated, it lacked flavor in the meat so the sauces made up for that. The black cod was really good at first but it became a bit saltier towards the end as I was finishing it.
Service: This is really where I dropped the star for this place. After being greeted and lead to the table, our waiter, Mario, came by to ask us what type of water and asked if we were interested in wine or cocktails. My friend ask for the beverage menu and he came back with the just the wine list. It was later on when another gentlemen in a grey suit who came by that we request the cocktail list from him. After placing our orders for the appetizers and entrees, we didn't see our waiter much after that. Our waiter made us feel like he just didn't care. Our food was brought out to us wrong. It's only the two of us and he still couldn't get it right who's food it belongs to? He was busy attending to the table next to us with the family of four for the most part. He did not let us know that the souffle took about 20 minutes to prepare until after we ordered it. Whereas the other table, he went over to ask if they would like to put in the order in advance half way towards their entree so they don't have to wait for it. They came in after us and ordered after us, but was given their dessert first. Also, the other table next to us had flowers on the table because their dinner was for an anniversary celebration, but we didn't even get a card anything. Even a simple steak house would have had some kind gestures. I did saw the other waiter brought out a mini dessert with Happy Birthday written on the plate for one of the table (HEY, WHERE IS OURS?!)
I honestly felt that the whole experience with the restuarant was dragged down by the service we received. I did notice that the table of two next to us had a very pleasant waiter who was much more patient and attentive. They have a staff who provides consistently good service to everyone. Overall, the view was very nice and the food was good (not blow you away good), but service was a let-down. To create a great dining experience, all three aspects should be present, even if not all at the greatest, but at least at a fairly good level. I would have thought a place like this would know that. Our check was nearly $250, I definitely expected more from it.
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