Coming here for more than a year. Had i remembered to write my review before latest stop it would definitely have been 5 stars. However....
8pm - phone order: Red Curry (medium) and Panang Curry (medium). 30 minute estimate given.
Got to the place and picked up food. Dinner order curries are almost the same amount as lunch. Containers are less than half full.
Anyways the problem was when opening at home we noticed that the two curries were identical. (Panang suppose to only have green peppers). Both had jalapeños. They were beyond spicy. Never have they put jalapeños in their curry. I have gotten other dishes that usually have jalapeños but not curries. My wife could not eat it so she called and explained the situation. Stating they might have gotten the orders wrong. The one lady(the only ever in the front)tried to explain that medium spice always has jalapeños. Bologne! I myself get thai hot and it has never contained jalapeños nor the medium spice. Anyways she agreed to remake it. We go and pick it up. However....
She tries to explain again why it had jalapeños. But then it was explained to her that both curries were the same. She said they werent but once she noticed both had same vegetables she backtracked and seem confused....the cook was extremely mad as we were lying. We then get our food and ask for fresh rice. The lady states that it has curry(i was serving myself at home before i realized they gotten. Order wring) and if we could just reheat it at home. Whaaaat?!!! That was just unreasonable. Their mistake we deserve fresh food all around. Anyways the dumbest and most shocking statement she said "if it didn't have sauce then i could.." and my wife cuts her off saying "you would take it back and serve it to someone else?" At that point she realized what she was implying and just stayed quiet. The cook slammed the rice container in trash and served another plate.
Why didn't we ask for our money back? Because we knew it would be tough battle with this lady. And we loved the food.
Sadly we were loyal customers and our favorite thai place. BUT this last incident just leaves a bitter taste, and tells us to find another place.
Business tactics here are bad. If they are willing to take back rice that was served to someone else what else can the be doing behind closed walls.