Wife is from Texas and she Loves this place, she was so excited to go to the one they had opened in Tempe. After placing our order we waited for about 20 min the manager comes by and says he is filling an order for 40 sandwiches and it will be awhile before we would get our order. I walked back over to the register and explained they should of said that before we placed our order so we could decide to wait or leave. Manager seemed more concerned with completing the 40 sandwiches than the customers in the store . Another group was also upset and they got up and left. They kept taking order for customers and were not relaying this information as I was trying to get my refund to leave. I was not the only customer that left this afternoon. What a fail, will not come back here.