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  • Let's cut to the chase...if customer service is a big deal for you, then THIS IS NOT THE PLACE! Food and drinks were subpar as well... Boy, where do I even start with their customer service... First off, we literally had to wait 26 minutes for the waitress to even introduce herself to us, and then once we put in our orders, we waited an ADDITIONAL 58 minutes for our food to arrive (yes, I did time it). Next, our waitress SPILLED red wine ALL.OVER.ME. I was wearing a white T-shirt and light washed jeans, so as you can imagine, it was extremely evident and embarrassing. Some other worker did bring me red wine stain remover...although, I didn't know who she was/her role in the restaurant. and just FYI, the dim lighting on the establishment made it seem like all the wine came off, when in reality...it did not. I still have wine stained jeans and shirt. To top it off, I still received the FULL bill, without any sort of compensation for their lack of initiative to help make things better. #goodbyecustomerservice Even when they were cleaning up the waitress's mess, they half-a**ed it; wine was still all over the floor making it sticky, and they didn't even help wipe up the table. They gave me a wet rag and napkins, but left everything for me, THE CUSTOMER, to clean up. I don't know if it was because I'm an American or something, but they treated the experience of a waitress spilling red wine all over me like it was no big deal.. I guess I should move onto the food/drinks now... I ordered the chicken brochette...needless to say, this was probably something that my 6th grade niece could have cooked up. Seriously. A chicken kebob with 7 pieces of chicken, a pineapple, onion, and red pepper kebob, with a rice medley, flavorless fries, and the bottom of a HAMBURGER BUN. I do not understand the necessity of that bun being on the dish. Food was also cold by time the waitress got it to me. Regarding drinks, we got the yellow beetle (wouldn't be surprised if there were real beetles in it because it tasted retched) and a margarita. The yellow beetle looked appetizing, but it was far from tasting it; it was bitter, sour, and it was just evident that the proportions of the fruity ingredients were wrong. The margarita, was relatively decent...if you ignore the foam that took up more than half of the margarita glass. Lastly, there was no paper towels in the bathroom.
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