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| - I was referred to Dr Litchfield by my doctor. First appointment was with Dr Litchfield and I thought he was very thorough. He was convinced I had cushings syndrome. He obviously wanted me to get blood work to determine what was going on. Another lady came in and gave me all my paper work and what I needed to do my saliva test. They sent me home with paperwork to go to LabCorp. I didn't think anything of it (it was my first month being solely on my husbands insurance where as before my insurance was my primary so I thought maybe his insurance went there) since the office knows your insurance or if they don't ask you which lab do you go to. So get all my tests done, saliva test is done over the course of 3 days. Go into LabCorp and they tell me my insurance isn't taken there so I need to go to Quest. Okay cool, noooo problem. Head over there, give the technician my saliva sticks and get my blood drawn.
Fast forward to my follow up appointment- I was seen by Violet, who I believe is the Physicians Assistant or one of them. She comes in, doesn't even say hi and says "soooooooo, you didn't do your saliva test? Why?" I was totally caught off guard by her rudeness but then because she said I didn't do the test! Come to find out, Quest and LabCorp use different size saliva test sticks so Quest couldn't run it. Which she found out after reading the report a little more. She proceeds to tell me "well, everything else is normal so you're fine." I got a little emotional because I know how I have been feeling isn't how my old "normal" self used to feel. She then goes on to say "I don't know why you are upset. People come in here all the time and then cry and get mad when their test results are normal. You guys are healthy. You should be happy." She also went on to say, "Since not all of the testing was completed, you'll have Togo back and redo it all. And make sure you do the saliva test. ((())) Since you have already came in for one appt, we will just call you with the results."
Fast forward again when my test results were in. I had downloaded the Quest App so I was notified that my results were in. So I called the office to see if they had received them. Someone was to call me back. A front desk lady or medical assistant that didn't know anything about the labs calls me back and says "all yours tests are fine." No explanation on anything and didn't know when I asked. No quantifying numbers if maybe some were in the normal range but were on the higher or lower end. I then ask if I am able to come back and see Dr Litchfield so I could ask him if he thought my symptoms and what was going on could be related to another condition and if he recommended another type is specialist. The lady says "uhhhh, hold on, let me ask." Comes back on the phone and says again, "Nope! Violet says you're good."
I was very irritated with this. As a patient, I have every right to ask a dr that I am seeing more questions about test results. I'm not totally taking it out on Lichfield, in fact, he's the reason why this review got 2 stars instead of 1 or 0. The staff of medical assistants (maybe not all, but the ones I dealt with) seemed inconvenienced when you questioned any of their statements and Violet is the real reason for my huge distaste with this practice. This is not how medicine should be practice and how you should treat your patients. Talking down and being condescending for no reason is completely uncalled for.
I have since gone on to find another doctor that was able to figure out what was going on with me and I am feeling so much better! Thank goodness!
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