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  • I'm really sad that my group had the experience (or non-experience, actually), that we did with this restaurant. I had been a loyal customer for a long time, since Taphouse was the hidden gem that you loved to take new people to. My fiancĂ© and I would go all the time, and always bring friends. We are having a very large wedding nearby later this month and were going to direct our out of town guests to eat there throughout the weekend, but we will no longer be recommending this restaurant to anyone, nor will we be supporting it in any way. My friend planned a surprise dinner for me and a party of about 15. She made reservations at Taphouse a month in advance, knowing that it was the weekend of the Phoenix Open. She called a week later to confirm (as they requested she do). Fast forward to ONE WEEK before the event, and she gets a call from the owner. He says the woman who took down her reservation was not authorized to do so, and it would be cancelled because of the Open. No apology, no offer to rebook another night, NOTHING. One week before and she has to find another restaurant to accommodate a big party on a Friday night. Luckily Hula's in old town was the perfect setting and offered great service. So much to being loyal to a restaurant and then being thrown to the curb when something better comes along. Sorry buddy, but you just lost the business of 15+ regulars, plus anyone we would have recommended there. We will not be back.
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