My wife and I rented a pair of bikes here while on vacation in Montreal (Sept '12). The people who helped us were very clear on what was covered by the rental (and what wasn't). They were diligent in showing us everything about the bikes we rented and ensuring everything was in working order before we left. They also gave us great advice about where to ride for good sightseeing. We paid $15 per bike for 4 hours' rental which was plenty of time to see a wide area of the city (and cheaper than the BIXI system for a similar period of time). The bikes were in great shape and were easy to operate. Good equipment combined with nice people is a winner in my book.