T force is one of the most logistically irresponsible companies I've ever dealt with professionally and personally. They Exercise zero to no accountability and they are disgustingly rude, argumentative
And ultimately misleading.
On 6/20 I ordered a couple of items from ikea With a delivery date that was tentative.
On 6/29 at 7:17 pm which was the day before my tentative date I got a call from them stating that my shipment had been received and my items will be delivered between 11-3 on the 6/30 at 7:40
I called to TF to have that confirmation done by a an actual person as supposed to an automated system
just to be sure and i was told the same thing
That phone call led me to believe that my status had moved from Tentative to confirmed. So I got the day off and made arrangement to make it happen
I get a call around noon on my date from their REP
Saying that the shipment from ikea was never sent Despite the fact that I received an email on 6/22 from IKEA saying that it had. And them confirming it . I was accused of lying about the phone calls I got and made to TF regarding my shipment
I escalated the case to a sup who never got back to me
On 7/1 I called TF again and there were no notes on the account so I had to explain everything again
Even thou I was told that a sup had been made aware of my case. Or was going to.
I get that delays happen but to mislead someone and not hold yourself accountable and just blame someone else. That type of Behavior belongs to a resume of a five-year-old not a courier or a professional company
I work for Amazon and Our dispute resolution dept
Abhors this company. We can't understand why they have contracted them