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| - The basics are custom made 11" thin crust pies with whatever (and as many) toppings you want for $8. Cheap, fast, GOOD pizza is an awesome concept.
They make the pie in front of you as you order ala Subway. This facet is the absolute worst restaurant concept ever. I went there last Saturday night and the line was out of the door; sounds like a busy place, until you realize that EVERYBODY is in line. NOBODY is eating. Again the line is out the door, but at most 20% of the tables are occupied.
This is because of their incredibly stupid (from a restaurant operator standpoint) setup. Because all the toppings are essentially free, people take forever to make up their mind. While Grandma is getting the lowdown on the finer points of cappacola, the ENTIRE RESTAURANT IS AT A STANDSTILL!
It should take less than a minute to top a pie. Here it takes at least 4-5 minutes as you are passed from the worker who sauces the dough, to the meat person, and then to the veggie person.
The result is absurdly long line times. If they instead seated people, let them make up their minds at a table instead of in line with everyone else behind them, and then submitted the order only after a decision has been made, they could speed up the service significantly.
The ordering mess (and really bad layout behind the counter) also occupies all the employees. As a result, there was no clean silverware available for about 10 minutes after my pie came out despite asking twice.
That said, the pie was great, especially for $8. i had the Meaty Italian, the wife got the pesto chicken and we split a steak and Gorgonzola salad. Would definitely go back, especially on the occasions were I am looking for a late lunch. Would never go there during regular meal times if I were in the slightest bit of a hurry.
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