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  • I would typically give them 5 stars but after today's experience, they are lucky to get 2! I spent $72.00 on makeup, and that was only TWO items. I had my $3.50 off coupon where they said I could not use it, little did I know, I had NO points to use which is odd since I shop here 2-3 times a month. Then I asked if I was supposed to get something for my birthday month and she says, you will get an email. Mmmkay, my bday is in 2 weeks and I've gotten nothing. Platinum status sucks at this point. Well after I get home I look at my receipt and there were ZERO savings so I was even more confused as to why they didn't use my coupon that states NOTHING about Naked and OR Urban Decay products which is all I ever buy and they always use my coupons and points combined. So I drive all the way back to walk into this "I'm only here for the money" employee and explain my concerns to her where she just tells me, "It's because you bought Prestige" Wth are you talking about, where she says its UD products." I said well your ad should say that, she said it says "Prestige" wtf does that even mean, I told her I'm still confused and she looked at me dead in the eye and says "Have a good night" REALLY?! I think some of these employees should work on their customer service skills rather than their makeup skills and trying to look pretty and fake! NOT IMPRESSED! Going to Sephora today!
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