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| - Unfortunately, my experience with Gene's RV was not a pleasant one. They did not properly repair my RV and did not communicate well at all. If you are looking for basic AC repair and simple maintenance, they are probably fine, but beyond that, I do not recommend. Here's the details.
I dropped off my RV because the ABS Light was on, the Service Engine Soon light was on and my converter wasn't working. I also needed the slide lubricated so that it would slide in and out without stalling.
They started work on my RV two days after I dropped it off. That was nice to see. They did a good job fixing the converter and lubricating the slide. No complaints.
Mike said he did not have the equipment to read the ABS Code. He was trying to get one, but wasn't able to. We decided that it was not something I needed worked on at this point. It was an intermittent problem and I could deal with it later. No complaints, but it would have been nice if they had the proper tools. OK, minor complaint.
They found a valve had gone bad and replaced it to fix the Service Engine Soon problem. They tested it and called me to come get the RV. Price was fair for the work done. At that point, I was happy with their work. But...
The Service Engine Soon light came on about 1/2 mile after leaving their shop. I turned around and drove back to the shop to see what the problem was. At that point, the service I received was very different. It was like they had my money and just wanted me to go away. After asking several times that they check the code again to see if it was the same thing, they finally did. It was the same code as before. They said I could leave it and they would look at it the following week or I could drive it home. The one mechanic said that the light didn't matter anyway, the RV drove the same and it was just an emission problem.
I asked that they look into it. I lost a tire a few months ago and thought it might have damaged the fuel line. They said they would look at it and let me know. From that point forward, I received no communication. They never looked at my RV. Again, it was like they didn't want to be bothered. After two weeks, I gave up and picked up my RV. I was offered no apology and the explanation I was given was that they couldn't get a hold of the equipment to read the ABS Code. Which wasn't what I had returned the RV for.
In summary, I think that they are probably fine for AC Repair and basic problems. But unfortunately, for me, I came away knowing that I would not be using their service's again.
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