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  • I feel incredibly scammed after having some extra cleaning done at their office. They told me after a normal checkup that I needed some periodontal work done, and they gave me an estimate. My family is not doing great on money, but they impressed upon me the importance of having this work done. Even though I had to tighten the purse strings for a bit, I agreed. They had me sign that I understood the estimate is "just an estimate" and the actual amount could be a little higher. Fast forward to me getting a bill in the mail for the actual amount - it was DOUBLE what the estimate said. Is this their scam? Get someone in to do a cleaning they can't actually afford with a low low estimate, then slap them with a huge bill? This is an incredible hardship for my family now, and after talking with their manager Elizabeth, they are not budging on the charge. I've even called my dental insurance, and they said with just a phone call to them, they could have provided an ACTUAL cost rather than an ESTIMATE, in which case I would have understood what I was getting myself into, and would have simply declined the procedure. I'm so disappointed, and I would recommend people not go in and support their shady business practices that have put a hardship on us.
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