I received a very nice follow up call today after my discharge. I asked about having cardiac records sent to my cardiologist and was provided with the number 480-728-7103 to have them fax my ekgs to my doc. She advised me to have the doc's fax number available.
I called the number and David (who answered) told me to call my doctor's office and have them request the records since he would not send the records. I told him telling sick people to jump thru hoops requiring multiple steps is not acceptable to which he responded "well it's not jumping through hoops and you're on the phone so you are clearly capable.." I asked to speak to his supervisor and he said he was the supervisor.
Not impressed that you have put someone who is insensitive and condescending in charge of something so important at your facility. Every one has a boss and clearly his is not aware of how he talks to people or thinks it is ok.
I love this hospital. The medical staff is phenomenal. I wish that experience, even if its a no response, would have carried through professionally.