About the service - it's true. The staff outside can be a bit rude to your face. For example, they seem to think it's okay to talk about what you are wearing as if you are not there - which is a bit off-putting to say the least.
As for the staff inside the gym, I can see why they have to be strict, because I saw quite a few children crying and the staff had to pick them up and look around for their parents - who are busy texting away and not paying attention to whether their kids have fallen or crashed into another kid (there's a lot of running going on, which is against the rules, but that seems impossible to enforce).
There isn't really an area sectioned off for really young children, so if you are taking a 1 or 2 year-old be prepared to protect them from the older kids.
No photography is allowed so I can't post any photos.
Parking is free but the lot gets filled quite quickly on a Saturday.
All this being said - the gym is really great. Pretty much everything you can think of is wrapped in layers of foam so things are fairly safe.
The gym contains:
1. Large foam building blocks
2. A small plastic tree for small children to climb into
3. A shopping cart
4. A big climbing cage (there is no way to fall because it's all enclosed) with various padded ramps and tunnels
5. A fun-house mirror
6. Mega blocks
7. A toddler kitchen to play with
8. A cage with lots of plastic balls
9. A padded "mini-mountain" with slides
Call ahead for the hours because they seem to change from what's posted online.