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  • Way to drop the ball. This office has a really hard time with scheduling. When I scheduled my first glucose test with their office, they forgot to schedule me for an additional regular appointment to check everything. So I had my next checkup pushed out two weeks because they couldn't get me in. Which was hard because I took the day off from work for the glucose test and appointment. I failed my first glucose test, and couldn't take another day off to do the 3 hour test. They told me I could go to any Sonora Quest Lab and get the testing done. I even called Central Phoenix to ensure I didn't need to do anything special for the testing. They said "no, just show up. since we have a Sonora Quest Lab in our office it will be linked up with our computers and we'll get it. Sonora Quest has some locations open on Saturdays. I picked a location and specifically got there earlier then the crowds since fasting for 3 hours sounds horrid and I wanted to get it done as soon as I could. Well there wasn't an order for the glucose test for me!!!! I asked the women if I could start the test and of course they couldn't. Since this was my only day I got do this without taking work off, I had to call the office and leave a message for their urgent emergency hotline. Which I hated to do because in my opinion that hotline is for true emergencies, not for patients trying to fix the errors of their doctor office. Scheduling needs drastic help!!!
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