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  • Diana Shoemaker you were my grandmothers Nurse 7-24-2017 floor 1 B room #158 , My Aunt was there all day with her and mentioned you had only been in that morning. When my boyfriend and I got there we were looking for you as to find out result from the day before and when my grandmother would be transported to the rehab. We were there for an hour before my Aunt found you in a room and asked that you come in so that we can speak to you. When you entered the room you had a horrible attitude and talked down to us in a very condescending manner. You had said you hadn't been in yet as you just were informed as to where my Grandma Lila would be transported to. Funny as we had the name of the facility 3 hours prior to you being pulled out of your computer room. We were just waiting on you to have the papers filled out and transport team get her. You left the room and none of us knew any of my grandmothers results still and you had said at 6:30 p.m. they would be there to transport her between 6:30 and 7:30. I went to drop my daughter off at home and meet the team at the rehab. My boyfriend stayed behind with my grandmother and said they didn't show up until 8:35 P.M. he mentioned you left without saying a word. By the time my 95 year Old grandmother arrived at the rehab it was almost 10 P.M. The staff at Sante informed me that the Nurse they spoke to at Thunderbird was very rude the whole time and they never dealt with that. I asked what her name was and Ironically, they said Diana. They also told me it's unusual for them to have a patient arrive that late. I understand that people have bad days, Clearly we have had a few bad ones our self as our Queen B is sitting in a hospital and to top it off with a nurse who could give a s&%t less about being there. The inefficiency that we experienced with you as her nurse was mind blowing. How was our whole experience exceptional until you became her nurse? I sure hope this was an exception to the rule and you had a VERY off day. I also understand the hospital was very busy, However, we expect accurate communication through the staff and the patient. After all, that is your Job.
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