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| - What an exceptional Restaurant! I surprise my wife and take her out on a Saturday night. Unfortunately it was the same weekend that the Billboard awards were in town and there was over a 2 hour wait. Thomas, the Maitre D', humbly apologized, but there was no way to get us in sooner. I explained to him that it was our first date night in a long time. I surprised my wife with a sitter, we recently saw the Stone Crabs on T.V. and really craved it etc...He asked us to wait by the bar and he would see what he could do. We figured we could see some industry people so we went to the bar and waited. I think I see Carley Rae Jepsen here. Darn, I have that song now in my head... "Hey I just met you, call me crazy, so here's my number, so call me maybe..." 20mins later, Thomas comes by and says he could seat us and thanked us for the wait. He knows how it was to get out on a date night and wanted to accommodate us.
From the start, we were given the VIP treatment. As our server, Ashley, was placing the napkins on our lap, she noticed I had dark pants. I usually request a dark napkin, but she immediately said "I'll go and get you a dark napkin" without hesitation. Knowing and predicting my needs before requesting, sign of great customer service. Another mark of an exceptional restaurant is that they left my wife and I alone most of the time. This gave us the opportunity to talk and spend time together without interruption. This is not to say they were not attentive. They were more than attentive, but they did it in the background. They worked as a team. The person filling our water, the person bringing our bread, the person clearing out table, everyone was exceptional. They knew exactly what was needed at our table and would rarely need to ask. I would look down and have a fresh glass of ice tea. Working as team to help each other to make sure the client experience was exceptional.
Obviously we were there for the Stone Crab Claws, but Ashley made a suggestion of their signature table side Cole Slaw. Cole Slaw? She said we would not regret it and she would make it personally. The Stone Crab was obviously amazing. Sweet, succulent and delectable, with a hint of tang and heat on the back of the palate from their homemade mustard sauce. When I die, I want heaven to be made of marshmallows, rainbows and Stone Crab Claws from Joe's! And she was right, I absolutely loved the table side Cole Slaw.
When the meal was finally over, Ashley comes over to the table and brings over 2 bowls with a hot towel and lemon in each bowl. She squeezes the lemon on our hands for us and we proceed to clean our hands with the towels. This was going above and beyond on the service. As we were done with our dinner and leaving, Thomas asked "Mr. & Mrs. Chan, where you happy with your experience here tonight?" I explained how it was one of the most exceptional times at a restaurant I've had and would be telling everyone about it. He handed me his card and thanked us for joining them that night.
Needless to say, we've been back a few times, including my 40th birthday dinner.
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