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  • Shame on Shawn @ "Grill" Coffee Shop. I asked for a coffee and was met with surly indifference from Mr. Shawn, on duty. He handed me a coffee that was scaldingly hot and I couldn't hold it so I asked for a sleeve to put over the paper cup. This reasonable request seemed to send Mr. Shawn into a violent rage. He held a paper sleeve up, waved it at me aggressively and snarled they charge $1.00 for the sleeve. He was outrageously rude and I was shocked. I asked another attendant for his name, "Shawn" or "Sean", whatever, and she apparently told him because he came over to the table I was sitting at and manifested a false and patently insincere "apology" but he insisted that he had NOT been rude and had not waved the paper sleeve at me in a threatening manner. This behavior is antithetical of good service. I didn't make an unreasonable request. Would you rather give me the paper sleeve or get sued when I get scalded? I asked for a manager and discussed this incident with said manager, who stated they do not charge $1.00 for cup sleeves and apologized. The manager was fine. Mr. Shawn, or Sean, whatever, most DEFINITELY is not fine. He is an embarrassment to the finest hotel in downtown Las Vegas.
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