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  • I've been taking my long hair chihuahua here for a while now and I have never been UNHAPPY & DISAPPOINTED until today! Dropped off my dog this morning and the groomer that groomed her didn't bother looking at my dog's file on how she usually gets her hair done. So when the groomer, named Heaven, asked me how much hair I wanted cut off I told her just trim her hair so it looks even. Then, Heaven asked if I wanted it shaved. Isn't the word trim clear enough? Did that sound like I wanted my dog's hair shaven??? Then, I specifically told her to just trim a little on her tail because we like to keep it long. She said ok. She then asked if I wanted to have my dog's teeth brushed. But I was not told that there's an extra charge for it until I picked my dog & paid for the entire grooming. I thought it was part of the "bath & tidy" price. So I ended up paying $45 instead of the usual $30! I was surprised & felt that the entire grooming was not worth $45, because 1) my dog's hair is uneven all around from her ears to her tail & legs! 2) Heaven didn't even style the hair cut she did around the ears of my dog. Looks like she just took the scissor & chopped it & now it's so short. Left ear shorter that right ear as far as the hair goes! 3) my dog's tail is so short & uneven now! Even my kids said, "feels like we have a new & different dog. Her ears looks funny like she had a bob cut!" 4) The back legs looks skinnier than the front legs cuz Heaven cut more hair in the back legs than the fronts legs. Every time I look at my doggie I just get sad and upset cuz she doesn't look the same! . So DISAPPOINTING! I'll post pictures so you can see how it turned out...
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