Not surprised by the mediocre ratings. We called in a to-go order tonight and the girl who answered seemed like I was inconveniencing her and sighed the whole time we were on the phone. When I finished our order and asked what time it would be ready, she said "We can have it ready whenever you want so when can you get here?" I live maybe 3.5 minutes away and I didn't think they would have it ready by then and she finally said 20 minutes. We got there and I have to say, the guy who was actually preparing the orders greeted us and was ready to take our order but I told him we were picking up an order and he said "Oh yeah, for Jessica?" He finished packing it and we walked up to the counter and were greeted by the same phone girl who said "Yes?" as we approached her. I would have started with a "How can I help you?" or something similar. The food wasn't bad at all but I just felt like every interaction I had with this girl was an inconvenience to her. There was a mix-up with our meats. Unfortunately I didn't notice this until we got home and we just shared and remedied it ourselves.
I can only speak for the food I ate, which was the chopped brisket, polish sausage, Mac and cheese, and the blondie. It was all really good. Another gripe is that I got a slice of pie for my Mom and instead of putting it into some sort of container they just wrapped it in Saran Wrap and stuck it in the bag.
I'll have to give them a second chance because the food was awesome, but I was definitely disappointed in my experience with the service today.