When we first walked in no one acknowledged us.We went in to return something and stood their for 5 mins. Usually when I go to fashion show they are always so friendly and always wanting to help,but these people just looked rude and didn't care. I also get my ring cleaned and I didn't have my paperwork, but I had my ID and that wasn't good enough for them. The fashion show always takes care of us and accepted my finances ID the last time we got our rings cleaned. It frustrates me how much I pay to this company,and they acted rude us!!!thats ok I'll just keep going to the fashion show mall!:)