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| - I love the concept of Eat Well Be Happy, but the place contradicts their motto and many areas can use improvements to make this a five star restaurant. Their website talks to helping people eat healthy and clean eating at reasonable prices. Basically, eat well to feel good. They have a holistic view on health and believe "added sugar is the devil and (good) fats (needs clarification since saturated fat myths have been debunked) are our friends." But a lot of stuff in the restaurant has cane sugar. I don't even consume sugar since I'm on the keto diet. I might be an bit critical considering I'm a publicist.
The service could be better. As a first time customer, I didn't feel as welcomed considering I sensed an bit of intolerance to have to explain how the restaurant works, but even when I told the cashier it was my first time he just asked me what I'd like to order. No real welcoming message/script upon entering or at the register. I felt rushed to order. So I just picked my usual breakfast sunny side eggs and bacon not realizing it comes with potatoes and whole wheat toast, peppered tomatoes slices. The place isn't the typical restaurant. You order at the front, get a buzzer, and you pick up your food at the Pick up bar a little past the register. I walked away after paying not realizing the cashier was getting my cold brew coffee and I had wandered to find a seat and walked back after seeing him hold a cold brew coffee in his hand with no lid.
I had to figure out where the self service water fountain area and utilities were which is to the left middle wall of the restaurant interior. No instructions were given. So you have to go to the self serve area to get a lid, be careful not to spill your drink on the way there!
I took a seat on the high bar near the self service area to get a good view of the pick up area and close to the condiment shelf where you pick up what you want: organic ketchup, Siracha, extra napkins, Parmesan cheese shaker, sea salt and pepper grinder, pepper flakes, Mike's hot honey (haven't tried it, assuming it's a bit spicy), Frank's Red Hot, and Cholula Original. That's a pretty good assortment of spices to choose from!
I give them some credit for making this place healthier than most restaurants. It's nice to see they use 100% recycled napkins, organic ketchup, Stevia (sweetener packets), almond milk (great alternative to milk, but it's probably original with sugar), seasonal menu, ingredients are sourced from farms not those gross factories. But it's a bit contradictory considering the Heinz organic ketchup has sugar, so does their fruit preserves, their fountain of drinks are made with cane sugar, it even says so on the machine. I hope they aren't telling people cane sugar is healthy because it's the cause of many inflammatory diseases, not to mention diabetes.
Pros: reasonably priced, food is quick to come out, made from scratch, great for a group of friends with different diets to come eat together. It's a place that welcomes people with all diets, "satisfies virtually any dietary requirement - vegan, celiac, paleo, raw, south beach, high carb, low carb, and also low GCI." But be aware of what you are ordering.
If the cashier had explained to me the restaurants philosophy and menu I would have asked about toast being gluten free or asked for alternative options so I'm ordering a Keto friendly meal.
My meal: Eggs and Bacon w/ cold brew coffee (decent). I ordered eggs sunny side up over easy. The rest was set. The toast was a bit hard, also not in my diet. Eggs were ok, smaller than the pasture raised organic ones I buy at Sprouts or Wholefoods. Bacon was very thin (also way too peppery) and isn't as good as the organic Wellshire stuff I cook at home. The tomatoes were too peppery, and the Bonne Maman has brown cane sugar and lots of it (only 50g of fruits were in 100g of fruit preserves, that's not very healthy). Overall, this is not a dish I'd order here again and I will stick to eating eggs and bacon at home. I should have asked the cashier what he recommends for first timers.
After I ate, the same guy at the cashier took the tray off my table, but he was too busy to ask how I liked my meal or if I was done (even though I am getting up, it's always polite to ask). When I said "thank you," he didn't reply. Staff here seemed too occupied with their tasks to focus on the people dining inside.
In the business of hospitality, service is extremely important and since neither my meal nor the service was good I give it 2 stars. The two stars is for attempting to make this a healthier place, cleanliness, & having sourced their food at great places as well as using recycled napkins. Staff here need better training in mindfulness and awareness and service, as well as some scripting to go with the brand message.
I'm hoping to see some improvements here next time I return. I'll have to see what's recommended for someone on a high performance ketogenic lifestyle.
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