I've been to several Samurai Sam's. The food is great & healthy. The greeting was kind of cold when I got to the register. When I asked for a small bowl, she responded, "We don't have small bowls." Uh.... okay, I thought. So I looked back at the menu on the wall, found where it says 'Regular' and 'Large', so then I corrected myself and order a REGULAR-sized bowl. LOL. My mistake.
When my order was ready, I asked for extra teriyaki sauce to which the cook explained that I would have to pay $0.25 exrtra. Now I've never been charged for extra sauce at ANY teriyaki places including the other SSs in town. One of my biggest pet peeves is being nickel-and-dimed. I can't stand that. So, I don't want to say that I won't be back, because I've had better experiences at this location in the past. I may just strategically avoid this particular location for now.