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  • BUYER BEWARE: They are trying to charge for install of materials they never install. I visited the show room and was helped by a man named Patrick. He was very nice and together we picked out wood for my home. He told me the cost of the materials ($4.40/sq ft) and the install price of $3.18 a sq ft which was to include: tear out of existing floor and baseboard, the glue for the new wood floors, and re-installation of the baseboard. He indicated he would have it written up and a contract would be send over to sign via email shortly. Tricia did so, but the contract was not as agreed. It added $100 for tear out and re-installation of baseboard. I called and spoke with Patrick and he indicated he would speak with Tricia and correct it. They phoned two days later and said he was wrong and they needed to charge the extra $100. I indicated that I would pull off and reinstall the baseboard myself and to adjust and resend the contract accordingly. They did so, but then added extra cost in the way of trying to charge me for the install of waste materials (6%). This is the extra wood cuts that I have already paid for and do not actually get installed, but thrown away. I called Patrick and he said that is a mistake, and they do not charge for that and he indicated he would have Tricia correct and resend the contract that day. 3 days past and nothing was sent so I called and spoke with Tricia. She was extremely rude and hostile and indicated that they normally do not charge for this, but since I was using a promotion they were having, they were adding it on. I said that sounded unreasonable and a little like discrimination. She hung up the phone.The problem to all this lays in the fact that I came into the store and agreed to Patrick's terms and then paid $500 to enter their promotion. So now I am stuck in the promotion and work has still not been done. I have filed this complaint against them to the BBB.org and will also file a complaint with ROC should it not be addressed properly. People deserve to know about their dishonesty.
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