My wife and daughter really like the friendly ladies who work here. The only complaint I might have is that they aren't one of the thousands of salons that offer free blunt cuts for Locks of Love donations. I'm not sure why any franchise owner would elect NOT to participate in a program like this (considering they could still charge a little extra for a "cut and style"). I can only guess that the owner has never had any friends or relatives who have lost their hair to a medical condition or chemo. There are plenty of salons in the area who will do the free cuts for Locks of Love donors, though, so don't let this one owner discourage you from calling around.