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| - Southwest Airlines portrays themselves as a great bargain with "no hidden fees". However, they are no bargain when it comes to the fares they charge. They are priced the same as other carriers. But that is not my issue with them, its the "no hidden fees" they claim do not exist.
I flew from Phoenix to Oakland CA round trip for $370.00. On my return, my meetings ended early and I went to the airport 5 hours early to see if I could get on another flight stand-by. I soon discovered Southwest does not do "stand by". Yes, there was an earlier flight and it was about half full. But if I wanted to get on that plane, I had to pay the difference in the airfare which was $163.00. The later flight I was booked on was over sold. I tried to reason with them and they flat out refused to accomodate me.
I own a business and fly quite a bit. I had hoped SW Air would be a good choice. It was clearly not. If your travel plans are locked in and will not change and you have a bag under 50 lbs (do not go even 1 lb over or its $50), and you do not mind the old planes and paying the same fare as much nicer airlines, then SWA is your airline. But, if you may need to try to catch an earlier return flight sometimes and want to go stand by, there is no Stand By with Southwest. Essentially they make you buy a one way ticket to go on an earlier flight. Dont even bother appealing it, they do not care. I was very pleasant, nothing worked. I called supervisors as i sat in the airport, they did not care. I contacted higher ups in Linkedin, no one ever responded.
US Air as I found later had a fare $100 cheaper and they allow their customers to go stand by on earlier flights at no extra charge. They are the airline I will be using in the future. Every Southwest commercial I see now really irritates me with their false advertising. The red tape, no hidden fees, etc. At least the other airlines do not try to portray themselves as something they are not. Southwest does. I will never fly that airline again unless their are the very last option, I would take Greyhound before I would fly them. Old dirty planes, some (not all) rude and unempowered employees, and some very underhanded and dirty fees. I warned a friend and he just had the exact same thing happen to him in Vegas. They wanted him to pay the fare difference of $135 to catch a flight 4 hours earlier.
You have been warned.
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