Are you kidding me with this place? My friend was getting a procedure which involved being put under so he had made an appointment. When we arrived he was told it would be over a two hour wait. Trying to reschedule was something they could not do, they could only cancel. The guy whom I am guessing was a replacement so if people got angry they wouldn't be yelling at a female, was nice enough and not to blame but still, unacceptable. One guy left, clearly agitated,and cursing, can't blame him. If the door could have been slammed it would have been hanging from the hinges. We had to stay, and awhile it was. I do not applaud your system, it is flawed, will any attempt be made to improve this? Your ball.