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  • Over the years, I've purchased window coverings from many companies in Florida, Pennsylvania and now Las Vegas. I have to say, none of them had the selection or professionalism that I experienced at Bugsy's! We stopped in their showroom and were luck enough to meet Bugsy's himself! We were introduced to Mrs. Bugsy and Rafael, they were a professional class act, almost to good to be true. We made an appointment for a design consultation with Rafael for later that week. The day of our appointment Rafael arrived promptly and had the patients of a saint, my wife and I are a little indecisive. But Rafael worked with us and helped us make various selections of shutters and blinds and my favorite was the motorized Decomatic verticals on our patio doors. About a month after our installation, I was monkeying with the motorized blinds and I did something that made them stop working. Feeling guilty about it being my fault, I stopped by their showroom and was greeted by Conrad "Bugsy" and he was very empathetic and offer to come by that evening on his way home and take a look at them. That evening Conrad came to our home and after about 30 minutes he fixed what I broke! I offer to pay him and he refused to take any money from me. He said that he appreciated my honesty, when I told him that I may have caused the problem. WOW, you don't find customer service like this, unless you're shopping at Bugsy's Blinds. If you are near Las Vegas Bugsy's is the place to go for window treatments!
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