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  • I've been going to the Gucci store at Forum Shops until I started going to Crystals. I've always had friendly service at any Gucci store but yesterday's experience is what earned this particular store's 5 stars. I was on a mission to buy a pair of shoes. I wanted ballet flats and saw mostly heels, wedges, boots, sandals, flip flops and sneakers. I figured I should get a pair of sneakers instead since I could use them for my travels. As I was about to lose hope on my ballet flats, on a shelf in the back, was Yulia - black ballet flats. I asked for my size and of course, it wasn't available. What a bummer! But Quincy (Sales Associate) to the rescue! He knew of a store that might have size 35 1/2 so he made a phone call - they were closed. He took my number so he can let me know when my size arrives and he'll have my flats shipped to my house. I went to other stores at Crystals just to browse some more and see if there's anything else I want. But I ended up coming back to Gucci and got me another pair of shoes - the sneakers! Of course, I chose Quincy to help me. He went above and beyond his duties. Since I've been on the system for years, buying anything is easy-breezy. Excellent customer service!
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