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  • So, after writing a letter to the Better Business Bureau regarding my poor experience with Dean's Auto Repair, I received a phone call from the owner. This was very welcome considering I did not expect to ever hear from them. We spoke for about 15 minutes, and had a very good and productive conversation. He apologized profusely, and offered what I found to be a rather good and reasonable explanation for some of the issues I was having. Of course, and I told him this, had someone taken the extra few minutes to explain them at that time, we wouldn't be having this conversation. He understood. At the end of the day, I was impressed by the honest, concerned response from Mr. McMaster. I believed him when he told me that he appreciated me getting his attention with the BBB letter, and that he was going to be making some changes that would aid in avoiding these kinds of issues in the future. Additionally, he offered me a coupon for a free oil change. I still have not decided if I will use it, but given the owner's stated commitment to improvement, I will likely give them the opportunity to show me that.
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