I just had the WORST experience at this place. I was rudely serviced by an older man with rotten teeth. It took me 3 days to find a navy blue 100% cotton pocket square as an anniversary present for my 2nd anniversary (cotton is the traditional gift for 2 years). I took the pocket square to get monogrammed here. HE RUINED MY GIFT! He didn't get the sizing of the initials right. Instead of the center initial being larger than the other 2, it is the same size. Also, I asked to put a bible verse on there. The bible verse was 1 John 4:18-19. He monogrammed 1 John 4:18:19. To make matters worse, he told me that is how I wrote it on the order form (Which was a green sticky pad). When i looked at the paper that had been left with him, I noticed that he had written in a colon over the dash that I put in between the verses. He didn't even do a good job at his fraud. He used a black pen, when I placed my order in blue pen. Therefore, it was evident that he attempted to cover his error. He lied directly to my face and said he didn't write over my order form. Further, he told me that I had been "too specific" and he shouldn't have taken my order. Too specific??? How can one be too specific? Specifics should have helped him do his job correctly, not hinder his job. If you have something important and want more than initials or a simple name, do not take it here!