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| - We were very disappointed with our three day stay at Red Rock in room 16143. I was on a business trip working on a security contract at the Creech Air Force base. The first day I was at work, my boyfriend stuck around the hotel/casino grounds to mess around and wait for me to get off work. At one point while in the casino, he put his cash voucher for $100.01 into a slot machine and the screen on the machine froze while it was validating it. He pressed the service button on the neighboring machine because the service button on the frozen machine wasn't functioning. He was then descended upon by multiple slot and security people, who demanded his driver's license (and then ran off with it for twenty minutes), interrogated him for not having a "boarding pass" player's card (we're from out of town and I received one upon check in, but he did not - despite being with me at the front desk on check-in), made him retrace his steps to the previous machines he was playing on, and then finally returned with his license and forced him to sign his name on a BLANK piece of paper. A blank piece of paper?! Can you say fraud worries? He was treated like a criminal because one of THEIR machines malfunctioned!
Anyway, after I got home from work and heard the details, I was furious. I walked down to the hotel front desk and they summoned the on duty security manager for the casino, his name was Phil. We nicely told him what had happened and he was (thankfully) appalled by it. We walked around the casino with him and gave him all of the details, and I asked that the blank piece of paper with my boyfriend's signature be returned to us, because that made me extremely uncomfortable. He agreed and said he would track it down and call back with an explanation and return it to us. We received a call with an explanation but never heard back about, nor received, the blank signed paper. I expected a bit more concern from the hotel itself regarding their guest's stay - they seemed not able to care less.
The next day we received what can only be described as a "spam call" in our room while trying to relax. A prerecorded message talking about a $99 spa package. Really? You have to spam call your guests?
There were people sleeping in the hallway coves of the 16th floor on Monday morning. If you feel nostalgic for the alleyways of a metro area, look no further!
The elevators are hilariously notorious for slamming closed too quickly before you get yourself into them, as apparently witnessed by everyone in the hotel, judging by the dashes through the door upon opening and hands put out to keep them open. They don't however, have a sufficient reaction to open back up again even when they hit someone. One of them took out my shoulder when we arrived, and another woman had her arm crushed the next day while trying to hold the elevator open for us (she was able to get it out - just barely - obviously gave up, and away they went).
It's a beautiful hotel, and the rooms are well appointed. Unfortunately, the operations of the whole thing are so reprehensible that I plan on staying somewhere else on my next trip, despite the great location.
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