I dropped by the bakery at lunch time on a Friday and there was a bit of a line up as expected. The line moved quickly and the staff were quick with the orders. I see a lot of comments here about poor customer service, but I really didn't think they were rude - just determined to get the line moving. The ladies behind the counter were very nice. I didn't sit in, so I can't comment on the dine in experience. But they were quick and efficient and I was out of there within 10 minutes.
I got the chicken parm plate ($12) from the hot-table with tortellini and vegetables, and it was very good. Huge portion, so I ate it for dinner too. The pastries and sweets looks great, and I wish I could try one of each. I'll definitely have to come back.