I took my wife's car there today. I have been going there for years and the quality of their service has deteriorated markedly. They had several guys scurrying around doing various things on cars in the bays instead of keeping one guy on each car to complete service.
They forgot to vacuum one of the other customers cars so I had to wait another 15 minutes to check out after my car was done. They put everyone in the shop on it to make up to that customer while leaving me standing at the desk. No apology fir making me wait.
And Jiffy is no longer a good deal. Even with a coupon it cost $40. I can do better at a dealer and I may just change my own oil since I was so disgusted with their antics.
The shame of it is that I used to be impressed with their tightly run ship. Not so anymore.