We came in with our children and were treated extremely poorly by the manager "Jenny." Our toddler had a tantrum and we tried to calm her down and ended up taking her outside. As my husband was leaving I heard her exclaim something under her breath. Then my son asked for a lid for his drink and she wouldn't speak to him even though he said thank you. She was very chatty with the other customers who notably didn't have children. This is obviously not a child friendly establishment and we were not welcome there.
As for the food, it was just okay. I had the "skinny" and it was obviously low calorie but I'll blame myself for that. The bagels were chewy and my son could hardly tear his with his teeth. He's five. Coffee selection includes caffeinated and decaffeinated - there are no specialty coffees.
We're not from this area but I wouldn't come back anyway. Never insult someone's children. If you're a single adult looking to pay extra for chewy bagels with fancy names and then still make your own coffee and sit in a 55 degree restaurant then go for it. Otherwise this is a competitive market and I'm sure you can do better.