I have been here a number of times throughout the last few years and have finally decided to write a review. Today I went in with a friend and my young daughter for lunch. After waiting about 10 min we were sat in a near empty room surrounded by dirty tables. The hostess brought us a broken highchair ( the strap) and basically ran off. We went to ask someone else for a new highchair and waited...and waited..and waited! All the while the place was pretty empty and we watched servers talking in the corner. So we decided to just leave. This is the 2nd time I have left due to lack of service. I gave it 2 stars because i do think they have decent sushi. This will be the last time I go to Shinto unless they actually begin hiring people that actually care.