Came here for the first time and had high expectations when I walked in and then it all just went downhill from there. Long line to stand in as you have a way overcrowded pizza bar area where 3 times as many employees as should be standing there make your pizza.
No one asks if you have been here or know what to do. Once through the line it isn't clear if you stand and wait, someone brings it out or how long it might take. After watching realize they scream your name and you retrieve your za. After about 15 minutes 2 of my 3 pizzas were done. 10 minutes later, or more, I finally go and ask about the 3rd pizza. It is randomly produced 2 minutes later with burnt edges and barely cut through.
After sitting idle this whole time watching the scene behind the counter you have one employee running around like crazy cutting pizza and yelling names and then the other 12 employees are standing behind the counter chatting with each other and obviously getting all of the pizzas out of line order to go in the oven.
Looks like some additional employee training is needed. Hopefully that happens as the pizza isn't terrible, or probably wouldn't be if it wasn't burnt.