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  • Oh Red Robin, where do I start? It's not going to be with the long wait time and long line to get in -- no, I went on a Saturday night and that's to be expected at the Waterfront. It's not going to be about the bar seating where the tables are crammed so closely together that the guy sitting next to us invited himself into our conversation. (He was really quite friendly although it was a BIT awkward...) No, no, no. I'm going to complain about the poor, slow service, the cold food, and the lack of any type of regret or apology on the part of the restaurant staff. We found a seat in the bar section of the restaurant and took a seat. Our waitress took our drink orders promptly and our drinks came fairly quickly. That's about where anything positive about the experience ended. We both ordered burgers, nothing fancy, no special orders. I am aware that it was busy and that this might have slowed things down a bit, but REALLY? We waited 45 minutes from the time we ordered until our burgers arrived. Where in the heck does it take 45 minutes to cook a burger and slap it on a bun? After about 25 minutes, our waitress came by and asked if we needed anything and told us our food would be out soon. 10 minutes later, all of the tables around us (including TWO tables that were seated after we were) had been served and we still had no food. My friend finally went and asked a manager what the holdup was and was told that he would look into it. Another 10 minutes went by and he brought our food to our table (finally). No explanation about why it took so long. No apology. By the time our food came, we were short on time and practically inhaled our burgers. The burgers were cool and tasteless -- now maybe we felt they were tasteless because we had to eat so fast that it was like we couldn't even enjoy them... You would expect that after waiting 45 minutes for a burger and fries that the least they could do is serve it warm... We didn't end up paying for the burgers, they took them off our check after we complained a second time. But no one apologized, seemed sorry in the slightest. I would much rather have paid for my burger and had it arrive warm and promptly... So. Red Robin, even in the face of a free burger, you still stink. I won't be returning.
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