Bed was amazing. Water pressure was awful. Parking was easy we did vallet. The convention we went to held here was way to big for this hotel. Most the staff was friendly and polite. One person at esculators was rude and yelled at us for being in costume. I think that employee should not work a convention that is open to costuming. We were shocked at how uncalled for that was. Sadly it was to crowded and a mess to report the person who yelled at us for nothing. But the rest of the staff, our room, etc was nice. Would we come back? For a normal regular stay yes but not another convention there. We perfer the Hilton Garden Inn near downtown for normal stays. No indoor pool was shocked. Did not try food or room service. Poor Starbucks employee was alone during a huge event unsure who staffed that poorly we tipped her well.