This is my first TWC experience as I relocated from out of state. It is by far the WORST service provider experience I've ever experienced in my life. I had to call 3 separate times @ 30 mins each to start an account. The first 2 times they were cancelled automatically after I called because the "current tenant" in the apartment hadn't put in a turn off request yet. No one called or emailed me, I called back to confirm and they said, "oh you should have been called...... TWICE" they had to run my credit TWICE since the two calls were over 30 days apart. The folks on the phone are incredibly rude.
The # on the self install kit (listed in 30+ places in the manual) was disconnected when you call it.
I called for billing (My first bill was $36 incorrect), I got tech support, they transferred me to billing (which I selected on the auto menu), I got through to Billing, They informed me they were "in massachussets" they'd have to transfer me to Charlotte, which was the # I called on my bill to begin with!
ABSOLUTE 100% AVOID AT ALL COSTS. This is my only YELP review ever. It has been so infuriating I had to take the time to warn anyone.
(DIRECTV before & after TWC is a god send).