My cousin and I booked appointments at the spa at this hotel for spa week. We made the reservations over a month in advance. When they called the day before our appointments as a reminder, the appointments were incorrect. They were not able to fix them the way they should have been, but did manage to find something we could live with even thought it meant getting there much earlier than we wanted. On the day of the appointments, we were in the car driving there when they called and cancelled one of out appointments. They were not able to book anything else that day that would work for us and did not offer to have us come at another day for the same price or anything at all to try to appease us.
I would never even try to go back here - they are clearly not dependable, and they have a really bad attitude for a spa.