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| - So... maybe I should've waited before reviewing this Big O. If you're going for tires, rotation, wheel balance, or alignment, I would go to Big O. If you need any other service, like an oil change or transmission fluid change, you may want to go somewhere else.
One of the services they performed in my car was a transmission fluid change. I have a vehicle with a CVT transmission, which is a little different than a normal automatic transmission and requires a special tranny fluid. Soon after the service, my transmission fluid overheated numerous times. I went back to get it looked at and they couldn't find any issues. Well, it continued to happen so I took it into the dealer to have it looked at. After examining the car and the paperwork from Big O, it turns out the wrong transmission fluid was put it. WOW! I had the dealer swap it out in hopes of saving the tranny. After that, I went back to Big O to tell them the problem and ask for the money I paid to them and the money I paid the dealer to get the mistake fixed.
The situation has gone to corporate. I've been told I'll receive everything I asked for in a couple weeks (I got the check).
I was told by Brian, the store manager, they did nothing wrong, even though the service records show otherwise. He more or less tried to blame the situation on me. That's fine, I'll take the blame. It's my fault for thinking a tire store can do anything other than tire maintenance. I know better for next time.
Anyway... Be very careful with who you allow to service your vehicle. Like I said, if you're doing something with the tires, wheels, or alignment, Big O is the place. DO NOT have them do anything else!
As for the tranny now... So far, so good. We'll see how long it holds up.
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