I do not understand the reviews that they have been given so far. I ordered the chicken with chili sauce. The chili sauce was simply sweet and sour sauce with very little heat, if any at all. The rice was fried earlier in the day and just kept warm. If you are not from here, meaning Charlotte, and you have experienced Chinese food deeper south, farther north or further west, you will likely be disappointed. I do not believe I will return. Just to give you an idea of how bad it was, I had a lot leftover that made it's way to the trash.
As far as service is concerned, they seemed pretty friendly.