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| - My first impression was the staff was super nice and it's a very quiet area. After my first couple of months I've noticed the staff just doesn't care much anymore about treating people with respect if they already currently live there, but if you're new coming in, you'll get a different side of them that is warm and welcoming. On the good side though it's decently quiet (except the noisy neighbors which you'll get anywhere), but maintenance is always quick also.
Reasoning for my 1 star review is because after you already start living there, the staff treats you like trash, and also threatened to give me a fee for having a dog (which I never owned a dog before) and began saying that someone saw me or someone else carrying a dog into my apartment (which is impossible because I've never let a dog into my apartment or anywhere near it) after telling them that, they still warned me to be careful because they clearly didn't believe me. They don't take your side on anything or even act like they're on your side.
Upon my last day of my lease, they were closed, and also closed the next day and gave me zero instructions on what to do with the keys. So I left a voicemail on my last day to be on the safe side, saying that I've already left and cleaned the apartment up, and that it seems you're closed both days and wasn't given instructions and will come by on your next opening day. Came by the next opening day really early in the morning and they said I'm recieving a fee for $53 for returning the keys late. After explaining the fact no one told me what to do, and they were closed the move out day and the next following day, they said "a lot of people turn them in late and get fees still" even though it wasn't my fault. I asked them if they can do anything because I wasn't told anything, they flat out said no.
I contacted the manager Trisha Williams, and she kinda had a rude and sarcastic tone about it and it felt like she was really wanting to just get me off the phone and hang up because they don't feel they could of improved better communication to people who just move in on instructions, but she sighed and said"you're fine you're fine...." Like it was a huge inconvenience of me.
Would not recommend these apartments. Find a place where they treat you right no matter if you're brand new, or someone who re-leases with them the next following year. Can defintely save you more trouble and money.
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