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  • Pretty much a disaster. We're Hilton Gold Members and this is the only negative experience I've ever posted about a Hilton property. The room was a mess. We had upgraded to the executive floor because I was injured, but it was closed and they wouldn't move us. The noise was insane and they did nothing. We were booked for a two night stay but left Charlotte the 2nd night rather than endure another night in this hotel. We would have left the first night if it weren't for things we had to do. They comped our second room night, but not the first. We're not out for free stuff, but the right thing to do would have been to refund both nights. Will never stay here again.
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