| rev:text
| - Very friendly service, but it all went downhill from there. I looked at the reviews (here) and it was mostly great, so I decided to take my girlfriend here to celebrate our anniversary. Horrible mistake!
When we arrived (and even when we left), we were the only ones dining. We were greeted by our waitress Lolo, who was very nice and knowledgeable on the entire menu. However, the list of dishes were somewhat confusing: no images nor descriptions on the menu, and the specials on the wall board were lengthy and all required a vocal description from the waitress. It required a good 5 minutes to understand the menu.
I ordered the lotus chips w/ scallops, fried rice, yakisoba noodles, Nigerian prawns broiled w/ truffle butter, and the tobanyaki w/ filet mignon. The lotus chips were expensive ($10), but somewhat worth the price. Don't expect to be filled, but it was good representation of what Asian fusion food is all about. The fried rice and yakisoba noodles were, on a scale of 1-10 with 10 being the best, an 8. The Nigerian prawns were delicious, but for $26... again, don't expect to be filled. Finally and unfortunately, the tobanyaki w/ filet mignon... it just never came out. I waited patiently for 40 minutes and after I politely inquired to the waitress, I was told that the order was never placed!
I'm torn how to feel about the service. The waitress was very nice and seemed forgiving, but after saying sorry twice, she acted like the situation never happened. For a restaurant that only had one customer dine-in for the two-hour window that we were there, you would think that they would make efforts to make me a happy customer. Perhaps offer to serve me the filet mignon on the house or if that's too much, maybe discounted? Or compensate by waiving another item off the menu, or offer a substitute that can be made fast.
As my girlfriend and I left, we didn't sense much sympathy. As we walked out and into our car, we passed by a couple staff members who didn't greet or thank us.
- If you are looking to be filled, DON'T COME HERE. Portions are too small for the price.
- If you are on a date, DON'T COME HERE. If I was the only one dining and received a questionable experience, what makes you think you'll receive exceptional service?
I could have taken my girlfriend to an AYCE sushi restaurant and we would've been much happier. I don't like wishing bad on any business, but it's hard to imagine this place staying operational for much longer if they couldn't give great service to the only two customers they had for a 2-hour window.
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