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  • Usually when I goto a restaurant and have a bad experience I just never go back. But this particular visit leaves me with such a bad experience that I have to warn other people about this place. We had a large family of 11 and and waited over 25 min just to get a menu. We pratically had to beg for it. There was one waiter that made no eye contact with us for the whole night and just kept circling around doing nothing. (Which later we were told he was the manager) Finally when we spoke to Sharla (which was the only waitress doing all work) She tried her best to accommodate us being how busy she was. A good manager delegates his team and helps with the entire process. A simple acknowledgment of how busy they were and an apology would have been the right thing to do. Bad customer service is one thing from the manager, on topof that....he had tripped into my sister's chair and elbowed another party member in the head. Yes he said sorry but was not sincere at all. Really!!?? I dont think i ever wanted to punch out a manger so bad. Only thing that deserved a star was the steak. Cooked perfect and very flavourful. Too bad the shrimp was raw. Not only did they not offer any discount or a dish redone but everyone that ordered shrimp had to put it all in 1 plate so they would recook the same shrimp and bring it back to us on a plate for us to divey up. How ghetto is that? Are we having Hot pot??!! I can't remember the last time I've dined at a restaurant with such poor service. If you ever feel like a thrill and try the steak. BRING A HELMET in case you get elbowed and a torch to sear your raw shrimp. If the owner wants to stay in business in such a competitive area there needs to some changes made in the front of the line staff. Sharla should be recognized for her efforts in customer service or for just simply being human.
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