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| - I attempted to contact the business through their web site to give them a chance to respond but kept getting "invalid character" error messages. So I'll post this here instead. Zero stars is more appropriate, from the order taker to the follow-up phone call responses to the quality of the food.
I called in an order for a pizza on Sunday, February 18, at 7:30 to be delivered to the Cambria Suites hotel in downtown Pittsburgh. The woman who took the order did not seem to be familiar with the hotel and she asked for the address, which I gave her. She didn't ask for a room number or a last name but told me the pizza would arrive in approximately 45 minutes. After about 30 minutes, I went down to the hotel lobby to wait. By 8:30, the pizza had not arrived so I called the restaurant and was told it was on its way. Called again at 8:45 and was told the driver was en route and would call when he was outside. Called again at 8:49 and at 9:04, still no pizza. Finally, at 9:09 the driver arrived and I went out to meet him. As he was pulling the pizza from the trunk of his car, I asked how long he had been driving around with my pizza in his car and he, not understanding what I was saying, apologized and said "very busy". "Very busy" does not explain why he drove around with the pizza for over an hour, possibly longer, without calling me to find out where I was or getting me a fresh pizza. The pizza was ice cold and my family ate it only because we had waited nearly 2 hours and other food options were dwindling at that hour. I don't even know why I paid for it. By the way, I was also told, when I called back at 9:12 to complain that the pizza was cold and dried out, that none of the drivers speaks English. That's not a problem unless they can't call and ask for directions. Then it's a big problem.
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